Agile Leadership Quick Scan - Customer Focus

Welcome

Below you see the questions belonging to this Quest. By answering these questions, you get your tangible insight on how you can grow.

This Quest contains around 10 questions in one dimension. It focusses on the structure and process that are crucial to benefit from agile. Dimension is:

Customer Focus

After answering the questions you get tangible tips on how to improve!

Step 1 of 2

1: Customer Focus

Improve the customer centricity and outcome

1: What would best describe your customer focus?

We sometimes mention the customer or user perspective The customers are briefly mentioned in our strategy or vision We set customer related goals We actively use customer usage data to improve We use customer-oriented success criteria

2: What would best describe the goals and objectives of the teams?

The teams don't have these The teams have several different goals The teams have a goal but it isn't actively used The teams have a tangible goal The teams have a tangible goal that is alligned with the other teams/tribes/departments

3: What would best describe the items in your product backlog?

The items are often vague and/or it's unclear what's ment with it The items are really technical The items are described as user stories The items are described from the perspective of the customer

4: What would best describe the product backlog management? #2/2

The backlog is often not prioritized The backlog is prioritized by different people The backlog is prioritized with/by internal stakeholders The backlog is prioritized by a group of product owners The backlog is prioritized by a single Product Owner

5: What would best describe the product backlog management? #1/2

We don't have or use a product backlog The backlog is a list of features, requests and/or bugs The backlog is prioritized with help of stakeholders We work with tangible goals to prioritize the backlog We use insights on customer usage and/or customer feedback to prioritize